NOC Analyst 1

Schurz Broadband Group is hiring an NOC Analyst 1 to join their team.

The NOC Analyst 1 is responsible for monitoring network elements, troubleshooting network events, following appropriate steps in escalation/SLA adherence, and expedient communication to all required stakeholders.

This position will also be responsible for maintenance of documentation, heavy data collection, and providing analysis/reporting on required metrics and incidents.

Title: NOC Analyst 1

Location: Remote in the following states: NE, AZ, FL, TX, SC, PA, WV, VA, MD, KY, MN, NC, CO, GA, IN

Rate: $21.63 to $22.60 per hour

Full-Time/Part Time: Full-Time

Reporting to: Sr.

NOC Manager

Primary Responsibilities Include:


* Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues


* Act as first alert response for incident identification to resolution


* Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner


* Follow all proper escalation protocols with gross attention to detail and timing 


* Coordinate communication to customers as dictated and all other stakeholders.

This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods


* Gather all applicable data for analytics


* Provide reporting on analytics in described fashion.

This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company 


* Be responsive to requests from coordinating parties, employees, customers, etc.


* Assist Technical Support as needed and directed for added support availability


* Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery

You will need to have:


* Two-year college degree in network or technology curricula, or equivalent experience.


* 1+ year in a network monitoring, analyst, or broadband-based tech support role


* Experience in a role that requires strong communication, collaboration, and excellent time management


* Ability to monitor, analyze and understand broadband network events in all services


* Understanding of engineering, network, internet, and data centric terminologies


* Excellent written, verbal, and interpersonal skills.

Ability to collaborate effectively cross functionally


* Ability to organize and prioritize time and task proficiently in a fast-paced environment


* Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results


* Prior contact center experience within a broadband or related technology-based company in a technical or engineering support role preferred

Even Better If You Have:


* A+, Net+, CCNA or other certifications

Why Join Schurz Broadband Group?

When you join Schurz Broadband Gr...