RSS Supervisor - Full Time - Everett

Housing - Residential Services Specialist Supervisor
Compass Broadway PSH, Everett
Exempt
Supervisory: Yes
Reports to: Housing Program Director
About the Role
The Residential Services Specialist Supervisor oversees the day-to-day operations, staffing, and service delivery of the Residential Services Specialist (RSS) program within a supported housing site.

This role is primarily responsible for supervising front-line staff, ensuring compliance with agency and regulatory standards, maintaining staffing coverage, and supporting high-quality, trauma-informed services.

This position exercises independent judgment in managing operations, resolving issues, and supporting staff performance, while ensuring continuity of services for residents.
Key Responsibilities


* Supervise, assign, and oversee RSS and relief staff to ensure safe, effective, and compliant service delivery.


* Manage staffing schedules, coverage, and assignments based on program needs.


* Participate in hiring, onboarding, training, and performance evaluations.


* Provide coaching, feedback, and performance management, including disciplinary recommendations when appropriate.


* Lead staff meetings, supervision sessions, and training activities.


* Oversee program workflows and implement operational improvements.


* Serve as first point of contact for staffing issues (call-outs, coverage gaps).


* Maintain communication with leadership regarding program operations and community issues.


* Build and maintain relationships with internal programs and community partners.


* Guide staff on resident engagement, crisis response, and lease compliance support.


* Monitor resident needs and support access to community resources.


* Support residents in achieving housing and personal goals.


* Intervene directly in crisis or complex situations as needed.


* Ensure building safety, visitor management, and adherence to program rules.


* Coordinate with property management for maintenance and facility needs.


* Maintain accurate documentation and ensure regulatory compliance.


* Uphold ethical standards, HIPAA compliance, and agency values.

What You Bring Education / Experience / Certifications


* 3 years of experience working with individuals living with mental illness preferred.


* Experience in residential services and/or supportive housing programs preferred.


* Current First Aid & CPR certification and Food Handlers permit (or ability to obtain within 90 days).


* Valid Washington State Driver's License and appropriate insurance (if applicable).

Knowledge / Skills / Abilities


* Knowledge of landlord-tenant laws and Fair Housing principles.


* Understanding of HIPAA regulations and confidentiality requirements.


* Strong leadership, communication, and team-building skills.


* Ability to manage multiple priorities in a fast-paced environment.


* Ability to maintain a positive, solution-fo...