Senior Services Manager

Senior Services Manager 

Salary £29,836 to £33,795 pa and great benefits including Health Cash Plan 

On call shift payment of £14.30 per session

Temporary Contract (3 Months), full time (37.5 hpw)

Guildford

We can’t offer a CoS for this role

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you’ll lead our Guildford support team to deliver person centred housing related support and make it a Great Place To Work for our colleagues!  You’ll manage our services which house customers experiencing working with women and families fleeing domestic abuse.

 This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What you’ll do


* Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.


* Be the Safeguarding Lead for the service


* Ensure Health and Safety checks and risk assessments are completed and recorded accurately


* Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners


* Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service 

 

Why join us

This is more than a job – it’s a place where you feel valued.

With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have


* The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values


* The understanding of where our customers are in their life and have the passion to advocate for them. 


* Experience of delivering support in a housing or care environment


* Experience of people management


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage!   

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* We’re open to agreeing a work pattern with you


* You’ll manage your own diary 


* This is a service-based role where you work alongside customers and lead your team, with flexibility to work from home. 


* You’ll have the opportunity to network across services and with commissioners to ensure the service standards are delivered


* You’ll need an enhanced DBS and we pay for that.

 What’s in it for you?


* 34 days leave, pro-rated (including bank holidays and a “me ...