Chief Operating Officer

Job Description:

Cable One is seeking a Chief Operating Officer to unlock the full potential of its network, customer base, and market position.

This leader will play a central role in driving the Company's performance, with end-to-end accountability for the consumer residential and mobile businesses, including full P&L ownership.

The COO will lead Brand, Sales, Marketing, Customer Experience, Customer Care, Field Operations and Digital Evolution across all regions.

This leader will be accountable for delivering results across the full customer lifecycle-acquisition, revenue growth, retention, and service-while elevating operational execution, brand strength, digital capabilities, and the overall customer experience.

In a rapidly evolving market, the COO will maintain a strong external perspective-closely monitoring competitive dynamics and shifting customer expectations.

As the network continues its evolution toward fiber and next-generation DOCSIS technologies, this leader will guide market and investment decisions through rigorous analysis, identifying opportunities to strengthen the network and extend its long-term advantage.

Ultimately, the COO will be responsible for shaping and executing a forward-looking strategy that positions Cable One for sustained growth.

Success in this role will drive meaningful economic value by enhancing the performance of the Company's most critical business segment and reinforcing its leadership in the markets it serves.

Cable One is based in Phoenix, Arizona.

The COO can be based anywhere in the United States.

Key Responsibilities

Strategy: Partner with the CEO and executive leadership team to define and deliver a compelling value proposition for the digital household, fully utilizing the company's wireless offering to strengthen both customer acquisition and retention.

Shape and clearly communicate a differentiated segment strategy that accelerates profitable growth while supporting long-term value creation.

Work closely with management to evaluate the company's assets and capital deployment, prioritizing the markets, products, and opportunities that will generate the highest strategic and financial returns.

This includes a robust operational transformation, implementing process reengineering for seamless execution across all consumer functions (solidification of the business basics) while keeping a keen eye on changing marketing conditions and looking for M&A opportunities complimentary to the business.

Customer Care: Champion a relentless focus on the customer experience as a core differentiator, ensuring the company stands out in a competitive market and continues to lead in service quality.

Oversee workforce management, field operations, audit and compliance, vendor partnerships and all back-office operations to deliver a seamless, efficient, and distinctive end-to-end experience.

Drive accountability to achieve targeted NPS outcomes and continuous improvement in customer satisfaction.

Digital ...