E-Commerce Order Management Processes Coordinator

E-Commerce Order Management Processes Coordinator

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement.

You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose.

You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories.

In this role, you’ll help us deliver better care for billions of people around the world It starts with YOU.

In one of our Supply Chain roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

As the eCommerce Order Management Process Coordinator for Amazon across multiple EMEA IFP ABUs, you will oversee operations for both Family Care and Professional businesses.

As Kimberly-Clark forms a strategic partnership with Suzano to create a world-class international tissue and professional products company, this role is proposed to transfer to the new venture once the transaction closes, anticipated in mid-2026, subject to consultation and other applicable legal requirements.

This is a rare opportunity to help shape a new global leader backed by two industry powerhouses.

You’ll be part of a high-potential business that combines Kimberly-Clark’s iconic brands and commercial excellence with Suzano’s industrial and sustainability leadership.

This role is offered as a hybrid position for 18 months' Fixed Term Contract.

Key Responsibilities:


* Business Needs Assessment: Evaluate current business requirements and provide necessary support to ensure continuity and achieve operational goals. 


* Coordinates the daily work of the team handling Amazon orders, ensuring accurate order processing, verifying order details, and maintaining compliance with quality and service standards.


* Point of Contact: Serve as the primary liaison for Amazon and internal stakeholders within the EMEA IFP regions, managing all ordering activities and resolving inquiries across the Order to Delivery (OTD) process. 


* Data Management: Maintain order data within our SAP R/3 System and customer platforms. 


* Amazon Order Process Management: Independently manage the complete Amazon order process for various countries within EMEA IFP ABUs.

This includes working on platforms like Vendor Central, verifying orders in SAP R/3 for product codes, stock availability, delivery lead times, and logistics appointments, collaborating with other...