Business Development Manager – Customs

Job Position: Business Development Manager – Customs  

Reports To: Head of Customs

Location:  YYZ- Mississauga

 

Company Profile

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance.  Our passion is to enable international trade utilizing the best teams in the industry.

 We simplify our customer operations and maximize their opportunities to achieve results.

 

DHL Global Forwarding is seeking a Business Development Manager – Customs  to join our team based in Mississauga.

The Business Development Manager – Customs is responsible for selling, managing, and growing customs business across a portfolio of strategic customers and new prospective clients.

Acting as the primary commercial and operational contact, this role drives new business acquisition, customer retention, service excellence, regulatory compliance, and profitable growth of the customs product.

The position serves as a key interface between customers, prospects, and internal stakeholders, supporting expansion of the customs customer base and long-term partnership value.

 

 

 

 

Main tasks & Key Responsibilities: 

 

Strategic Customer & Account Management


* Develop and execute strategic account plans to grow customs revenue across existing customers and newly acquired clients.


* Act as the main commercial and operational contact for assigned key customs accounts.


* Gain a deep understanding of customers’ and prospects’, customs requirements, risk profiles, and business objectives.

 

New Business Development & Sales Growth


* Actively identify, pursue, and close new customs business opportunities within targeted customer segments.


* Proactively prospect and engage potential customers to expand the customs client portfolio.


* Position and sell customs brokerage, compliance, and value-added customs solutions to new and existing clients.


* Meet or exceed annual new business, revenue, and gross profit targets aligned to defined KPIs.

 

Growth, Retention & Commercial Ownership


* Identify and capitalize on growth opportunities including service expansion, upselling, and value‑added customs solutions.


* Own full commercial responsibility for assigned accounts, including pricing, growth strategy, and renewals.


* Support customer retention strategies by proactively addressing risks, service gaps, and competitive threats.


* Work closely with sales and pricing teams on tenders, RFQs, renewals, and long-term account growth strategies.

 

Service Governance & Performance Management


* Lead and coordinate regular Business Reviews (QBRs / MBRs), including KPI performance, SLA compliance, and continuous improvement initiatives.


* Ensure customer SLAs and SOPs are implemented and adhered to within operations.


* Proactively manage escalations and drive res...