Air Freight Import Specialist

Job Position - Air Freight Import Specialist           

Reports To: Air Import Team Lead

Location:  YYZ- Mississauga

  

Company Profile

 

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding as well as Customs operations and Compliance.  Our passion is to enable international trade utilizing the best teams in the industry.

 We simplify our customer operations and maximize their opportunities to achieve results.

 

DHL Global Forwarding is seeking an Air Import Specialist to join our team based in Mississauga.

As an Air Import Specialist at DHL Global Forwarding, you will be responsible for managing and optimizing the import operations process, ensuring timely and efficient delivery of air freight shipments.

You will work closely with customers, carriers, and internal teams to ensure smooth and efficient import operations, compliance with regulations, and exceptional customer service.

 

 

Main tasks & Key Responsibilities: 

 


* Manage and coordinate the import process from origin to destination, ensuring compliance with all regulatory requirements.


* Prepare, review, and process all necessary import documentation, including bills of lading, commercial invoices, and customs declarations.


* Liaise with customs brokers and authorities to ensure timely clearance of goods.


* Provide exceptional customer service by addressing client inquiries, resolving issues, and providing shipment status updates.


* Liaise with carriers, freight forwarders, ground handlers and other service providers to secure bookings, monitor shipment status, and resolve any transportation-related issues.


* Maintain accurate records and update shipment information in the company’s logistics management system.


* Ensure all import operations comply with relevant laws, regulations, and company policies.


* Proactively address and resolve any operational issues or exceptions that may arise during the import process.


* Track and monitor shipment milestones, providing timely updates to customers and internal stakeholders.


* Ensure accurate and timely data entry in relevant systems and maintain proper documentation for record-keeping purposes.


* Collaborate with cross-functional teams, including sales, customer service, and operations, to ensure seamless communication and customer satisfaction.


* Strong financial acumen to identify any possible anomalies and have a comprehensive understanding of the Business Finances.


* Stay updated on industry regulations, market trends, and best practices in air freight forwarding and customs compliance

 

 

Minimum Requirements (Education, experience and skills):

 


* High school diploma or equivalent; additional education or certification in supply chain, logistics, or international trade is a plus.


* Proven experience (2-3 years) in air freight forwarding, specifi...