Market Research Lead, Insights Team - Vice President

Join our Marketing Research team as a Market Research Lead (VP) where you will have the opportunity to be creative and resourceful using strong research skills and leadership experience as part of our Insights Center of Excellence.

As a Market Research Lead on the Insights team, you will contribute a deep subject matter expertise within a particular research area and a broad skillset spanning a range of research methodologies, including quantitative, qualitative, generative and evaluative.

You will be responsible for scoping and crafting research strategy, designing and conducting research, and delivering actionable insights for a variety of projects.

Leading with empathy and customer-centricity, you will work closely with product and marketing partners and senior business executives in a fast-paced, dynamic, and ever-evolving environment.

Job responsibilities:


* Quickly understand the goals and needs of project stakeholders, while centering on the goals and needs of the end-users


* Develop ambitious yet realistic research strategies and proposals


* Select and manage research vendors to conduct research initiatives on time and budget


* Manage multiple projects and workstreams concurrently


* Synthesize research findings and create relevant, revealing, and inspiring reporting


* Prepare presentation materials for senior management


* Deliver recommendations with confidence and consideration for diverse stakeholders


* Champion the voice of the customer within the business and across functions


* Play an active role, contribute to strategy discussions


* Serve as trusted advisor with business leads


* Escalate project issues and risks appropriately, and drives them to resolution by proactively identifying potential obstacles and solutions


* Identify and documents best practices, and drives implementation


* Strong communication, interpersonal, and project management skills

Required qualifications, capabilities and skills:


* 7-10+ years of experience in market/consumer research


* Independent and self-motivated, able to create structure and direction out of ambiguity


* Experience managing projects, project teams, and working with stakeholders and research vendors to achieve shared objectives


* Capable of synthesizing large amounts of data and information to develop strategic insights


* Intellectually curious with interest in knowledge gathering and problem solving


* Analytical and conceptual thinking; ability to understand systems and processes


* Proactively seeks guidance, clarification and feedback from others


* BA/BS degree required with advanced degree/MBA a plus

Preferred qualifications, capabilities and skills:


* Master's degree in Marketing Research or related field


* Experience with Financial Services

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financi...