Experience Design Executive Director - Digital Channels

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director in Channels Design Team - Channels Experiences , you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape.

Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy.

Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team.

A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base.

Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

The Channels Design Team is central to shaping the quality, consistency, and direction of customer-facing experiences across our digital ecosystem.

This role leads the Channels Experiences team, setting a clear design vision and ensuring consistent, high-quality execution across multiple surfaces and products.

Partnering closely with Product, Engineering, Data, and Business leaders, the Executive Director helps shape strategy, set priorities, and influence enterprise-level decisions.

This leader identifies gaps, friction points, and unmet customer needs across the experience ecosystem, applying a platform mindset to balance individual product needs with overall coherence.

The role represents design at the senior level while establishing standards for craft, quality, and team effectiveness.

Job responsibilities


* Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture


* Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management


* Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach


* Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments.

Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide

Required qualifications, capabilities, and skills


* 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture


* Advanced skills in visual design, storyboarding, and data ...