Workday Solutions Analyst 

Job Description

Position Summary 

This position has responsibility for providing ongoing support, maintenance, and technical ownership of the Stevens Workday platform.

The person in this role serves as a steward of Workday configuration and data integrity.

The analyst will partner with functional stakeholders to analyze needs, design solutions, and deliver enhancements that improve efficiency, data quality, and user experience.

All configuration and enhancement work is performed in alignment with established Workday governance processes and under the guidance of the Associate Director, Workday Solutions. 

The Workday Solutions Analyst will provide primary support in several areas of Stevens’ Workday HCM, Financials, and Student system including business process administration, security administration, reporting, ticketing support, and research within Workday Community for various functional areas.

As Workday continues to release new functionality, this role will help to ensure AI‑driven capabilities are implemented in a trusted, ethical, and value‑driven manner.

They will evaluate, design, and deploy solutions built on the existing platform to meet future business needs and will help to implement configuration for future Workday modules.  The analyst will work collaboratively with other Workday Solutions team members, as well as colleagues from other academic and administrative units.

An analytical and problem-solving mindset, creativity, good communication skills, and a track record of initiative are key characteristics of a successful candidate for this position.  

 

Key Responsibilities  


* Configure and modify Workday business processes as required based on functional design and business decisions  



* Evaluate, test, determine the impact on configuration, and support the adoption of Workday AI features 



* Administer and edit security groups as necessary 



* Assist with the creation, maintenance, and scheduling of Workday reports  



* Serve as a first line of support for functional areas and end-users via support tickets  



* Provide support for new integration development and modifications to existing integrations  



* Investigate, troubleshoot, and resolve level 2/3 escalated issues  



* Proactively monitor Workday feature release and weekly patch documentation  



* Collaborate with Workday stakeholders in functional areas to recommend features for uptake and deploy new features to achieve continuous improvement of the Workday platform  



* Develop user procedures, guidelines, documentation, and training materials for the Workday platform  



* Proactively and continuously pursue professional development and training  



* Perform additional duties as assigned 

 

Required Qualifications 


* Bachelor's degree in a business or technology-related field, or equivalent training and experience  



* 2+ years of hands-on experience c...