Customer Service Representative I

Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service, effectively processes and delivers critical information through various channels.

Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, additional responsibilities may be assigned as needed: 



* Punctuality and consistent attendance are critical expectations for this role.


* Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.


* Perform tasks outside of the office including dock checks if needed.


* May be required to work additional or alternate shifts as assigned.


* Process Bills of Lading for receiving, ensuring all information is complete.

Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.


* Accuracy and attention to detail are essential to ensure thorough and precise work performance.


* Input Bills of Lading and delivery receipts into Lynden’s imaging system with accuracy and efficiency.


* Assign rates to straightforward Bills of Lading and contract customers that do not require extra handling.


* Complete all required Lynden training and maintain up-to-date knowledge of company procedures and best practices.


* Provide prompt and accurate responses to customer inquiries, concerns, and service needs via phone, email, or in person


* Notify customers of freight availability in a timely manner and schedule delivery appointments.


* Accurately process payments via cash, credit card, or check for invoices.

 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER SKILLS AND ABILITIES


* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.


* Ability to write routine reports and correspondence.


* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.


* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.


* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.


* Ability to deal with problems involving a few concrete variables in standardized situations.


* PC Skills Required: Windows, Word,...