Line Service Ramp Controller I

At Clay Lacy Aviation, we've built a legacy of excellence by combining innovation, safety, and exceptional service.

We're looking for people who share our passion for aviation and our commitment to doing the right thing.

Here, curiosity and continuous learning are valued, and teamwork is essential.

If you're ready to contribute your skills in a supportive, high-performing environment where every detail matters, you'll find opportunities to grow your career and be part of shaping the future of private aviation.

Position Summary

As a Line Service Ramp Controller at Clay Lacy Aviation's premier FBO in Santa Ana, you'll be at the heart of the action-coordinating ramp and hangar operations with precision, efficiency, and a commitment to excellence.

This role isn't just about managing logistics; it's about creating seamless, first-class experiences for aircraft, crews, and clients while upholding our industry-leading standards of safety, service, and innovation.

You'll play a vital role in ensuring smooth operations, all while embracing Clay Lacy Aviation's vision, mission, and values to foster a dynamic team environment.

Location: Santa Ana, CA (KSNA)

Compensation: $31.61 - $36.88 per hour; comprehensive benefits package including medical, dental, vision insurance.

Duties and Responsibilities



* Promotes and fosters a safe and secure operating environment


* Promotes and adheres to all FBO SOP's


* Provides support to FBO operations to include aircraft movement, refueling, marshalling, and hangar organization while maintaining a high level of internal and external customer service.


* Assists the Ramp Operations Manager and FBO Quality Manager in frequent formal and informal audits of ramp condition, hangar inventory, fuel quality control, and other Line Service and FBO activities.


* Participates in twice-daily interdepartmental meetings at the MRO facility.


* Maintains proficiency in all duties of a Line Service technician.


* Acts as a Tow Lead when operationally appropriate.


* Monitors fuel inventory and orders fuel when appropriate


* Assists with monitoring "Red Flag" accounts and ensures that their experience with the FBO is without incident.


* Works closely with FBO management on day-to-day operations


* Performs all regular duties of a Line Service Technician.


* Answering phone calls and assisting with reservations

Competencies and Skills


* Create strong customer relations and deliver customer-centric solutions.


* Take on new opportunities and challenges with a sense of urgency and enthusiasm.


* Work collaboratively with others to meet shared objectives.


* Communicate a clear understanding of the needs of varied audiences and modes.


* Gain the trust and confidence of others through honesty, integrity, and authenticity.

Essential Job Functions

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes...