Operations Manager

Operations Manager (Customers and Communities)

Salary Circa £50,0000 per annum (pro rata), plus brilliant benefits 

Permanent, Full Time (37.5 hpw)   

Central Region – Hertfordshire and Essex

We can’t offer a CoS for this role

Home, A place where you belong!

Looking for a role where you can lead, inspire and truly make a difference? As our Operations Manager in our Customer and Communities Team, you'll lead the way in creating and sustaining exceptional services for our customers across supported, rented and leasehold homes.

With focus on people, processes and culture, you'll play a vital role in helping us deliver high-quality, customer centred services that reflect our values.

This is your chance to work with brilliant teams, drive innovation and make an impact in a role full of challenges, variety and opportunities for growth. 

This role will be in two part – there will be a rented portfolio in Hertfordshire and Essex and small supported portfolio.

Additionally, this role will involve providing cover for two Operations Managers while they complete their Level 4 Certificate in Housing.

This will equate to around 1 day/week for each OM and the tasks requiring cover will be discussed with each OM to agree the best approach.

We are therefore looking for someone who is comfortable working flexibly and able to adapt quickly to change.

What you’ll do


* Managing a team of Housing Managers and Supported Managers to deliver outstanding services that align with targets and values.


* Leading operational efficiency across supported, rented, and leasehold services, identifying ways to improve performance and processes.


* Working collaboratively with internal teams and external stakeholders, including commissioners, local authorities, and contractors.


* Effectively managing a portfolio of properties and services, aligning resources to meet compliance, performance, and customer needs.


* Developing budgets of up to £5m, monitoring Profit & Loss, and ensuring financial targets are achieved through efficiency and planning.


* Supporting your team through coaching and development, fostering a positive culture that motivates and empowers colleagues.

Why join us

You'll go home each day knowing that you have helped change our customers lives for the better, here, at one of the UK’s Great Places to Work!

You have


* Significant experience in managing service delivery in customer service, housing, supported living, health, or a related sector.


* Extensive housing management knowledge and experience to oversee a very busy and challenging portfolio


* Knowledge of statutory and regulatory requirements across supported, rented, and leasehold services, with a track record of achieving KPIs.


* Strong leadership skills, with experience developing and motivating teams while modelling collaborative and authentic behaviours.


* A pragmatic approach to performance management, using data and ins...