Services Manager

Services Manager

Salary £29,000 to £30,250 pa (depends on experience) and great benefits including Health Cash Plan, on call shift payment of £14.30 per session 

Permanent, full time (37.5 hpw),

Newcastle Upon Tyne 

We can’t offer a CoS for this role

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Services Manager and lead our Newcastle STEP team to deliver person centred housing related support and make it a Great Place To Work for our colleagues!  You’ll manage our services which house customers experiencing Mental health, Drug & Alcohol misuse who come with a range of complexities.

They are looking for a home with support from our team to live independently in the community.

 This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What’s in it for you?


* 34 days leave, pro-rated (including bank holidays and a “me day”)


* Paid time off for volunteering


* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)


* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies


* Career path with development and an excellent training package


* Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do


* Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts 


* You’ll coach your team and manage individual and team performance  


* You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded


* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community


* You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike  

Why join us

This is more than a job – it’s a place where you feel valued.

With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have


* Great people skills, ability to communicate and understand where people are in their life


* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers  


* Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others


* Experience of delivering support in a housing or care environment  


* To get from A to B if you can drive is a bonus and we'll pay ...