Sales Associate

Major Responsibilities:

Client Experience & Service Excellence


* Greet and welcome clients with warmth, professionalism, and genuine enthusiasm


* Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience


* Maintain a refined, elegant, and customer-centric environment that reflects our brand values

Sales & Client Relationship Management


* Understand customer needs and provide tailored product recommendations to drive sales


* Foster strong, long-term relationships through consistent client communication and post-sale follow-up


* Proactively address client inquiries and resolve concerns with discretion and efficiency


* Share customer insights and feedback with store management to enhance the overall client experience


* Contribute to the execution of sales plans and store targets


* Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility

Store Operations & Visual Standards


* Support the smooth execution of daily store operations, including opening and closing procedures


* Uphold brand standards through impeccable store presentation and visual merchandising


* Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation


* Perform other duties as assigned to support the team and ensure a seamless store operation


* Minimum of 2 years' experience in high-end fashion, luxury retail, or a related client-facing role


* Passion for luxury, craftsmanship, and delivering an exceptional client experience


* Fluent in English; proficiency in additional languages is a strong advantage


* Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards


* A collaborative team player who embodies the values and spirit of the Hermès Maison


* Strong interpersonal and communication skills with the ability to build lasting client relationships


* Professional, client-focused, and solutions-oriented, with a proactive and positive attitude


* Self-motivated with the ability to work independently while contributing to a team dynamic


* Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts

Requirements & Competencies:


* Minimum of 2 years' experience in high-end fashion, luxury retail, or a related client-facing role


* Passion for luxury, craftsmanship, and delivering an exceptional client experience


* Fluent in English; proficiency in additional languages is a strong advantage


* Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards


* A collaborative team player who embodies the values and spirit of the Hermès Maison


* Strong interpersonal and communication skills with the ability to build lasting client relationships


* Professional, client-focu...