Coordinator, Patient Access

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Registration

All Locations:
10 Gove Street – Taylor Building

Position Summary:
As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth.

As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.

The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guideline

Schedule: Monday - Friday, 4pm - 12am & includes flexibility based on the need of the department

Duties and Responsibilities:


* Acts as a mentor to new and existing registration staff. 


* Works with supervisor to orient and train new staff to department policies, procedures and workflow.


* Schedules appointments for all patients as requested by the patient or provider.


* Sets up the recalls for returning patients as instructed by the provider


* Answers the telephone in a polite and courteous manner.

Identifies the department and introduces self.


* Works closely and professionally with the clinical team to assist patients who walk-in with symptoms.

Obtains all relevant information to properly forward to the clinical team


* Manages all incoming and outgoing in basket messages


* Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team


* Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.


* Utilizes Dental/Optical software according to the department


* Verify insurance in advance and same day.

Skills/Abilities


* Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.


* Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal


* Demonstrate flexibility while being able to multi task ...