Solution Consulting & Implementation Manager

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The Position

The Opportunity

Roche Diagnostics Africa is looking for a Solution Consulting & Implementation Manager to join us in ether one of these locations: South Africa, Algeria, Kenya, Morocco or Côte d'Ivoire.

As a Solution Consulting & Implementation Manager you are responsible for delivering comprehensive diagnostic solutions to clinical laboratories by combining technical consulting, workflow optimization, and solution implementation.

This role acts as a key interface between customers and internal teams, ensuring that diagnostic solutions are designed, deployed, and optimized effectively.

The position focuses on understanding laboratory needs, recommending appropriate technical solutions, and managing the successful implementation of those solutions.

The role requires strong expertise in laboratory diagnostics, solution architecture, and project execution, ensuring high customer satisfaction and operational excellence.

Key Challenges

1.

Solution Consulting


* Provide technical consulting to clinical laboratories regarding diagnostic systems and Process consulting workflow optimization.


* Assess laboratory processes and identify opportunities for improved efficiency, automation, and performance.


* Develop tailored diagnostic solution proposals integrating instruments, software, and laboratory workflow improvements.


* Serve as a subject matter expert for diagnostic technologies and laboratory operations.


* Support commercial teams during solution design and technical discussions with customers.

2.

Solution Implementation


* Lead the implementation and deployment of diagnostic solutions in laboratory environments.


* Coordinate installation, configuration, and validation of systems in collaboration with field service engineers, application specialists, and IT teams.


* Ensure that implemented solutions meet customer requirements and operational expectations.


* Support laboratories during system go-live and early operational phases.

3.

Project Coordination


* Plan and coordinate implementation activities across multiple stakeholders.


* Define timelines, deliverables, and implementation milestones.


* Monitor project progress and ensure timely completion of implementation activities.


* Manage potential issues or risks during solution deployment.

4.

Key Stakeholders


* Clinical laboratory managers and hospital stakeholders


* Sales and commercial teams


* Field service engineers


* Application spec...