Account Follow-Up Representative I

Account Follow-Up Representative

Overview

As an Account Follow-Up Representative, you will play a crucial role in resolving unpaid insurance claims for hospital patients.

This position involves navigating various hospital systems, meticulously researching claims, and ensuring accounts are settled quickly and efficiently.

You will directly engage with insurance companies to address outstanding balances and guide accounts through the correct payment processes.

What you will be doing


* Follow up on unpaid hospital patient accounts with insurance companies, including checking payment status, rebilling, adjusting financial classes, and documenting all steps taken.


* Manage 30-40 patient accounts daily for your assigned insurance providers.


* Address denied claims and zero-payment reports within 48 hours.


* Communicate with insurance companies to secure payment for outstanding balances.


* Research unpaid accounts and guide them through the correct process.


* Document your findings and next steps clearly and accurately.


* Suggest account adjustments based on established guidelines.


* Assist with team projects to meet client agreements.


* Collaborate with other teams to resolve project issues.


* Manage your time effectively and prioritize tasks to meet deadlines.


* Complete all required training on time.


* Adhere to quality and regulatory standards.


* Submit your work hours accurately and on time.


* Stay up-to-date on insurance rules and collection laws.


* Continuously learn about the industry through training and self-study.


* Attend team meetings.


* Respond promptly to messages from patients, agencies, and facilities.


* Follow all HIPAA privacy and security rules.


* Uphold company policies and procedures.

What we are looking for


* Comfortable using computers, including Excel, Word, email, and databases.


* Proficient with phone calls (inbound and outbound).


* Ability to handle patient health information (PHI) confidentially.


* Strong mathematical aptitude.


* Excellent communication, judgment, and problem-solving skills.


* Detail-oriented, organized, and able to manage multiple tasks effectively.


* Ability to maintain focus for long periods.


* Works well autonomously and as part of a team.


* Ability to build positive relationships with colleagues and clients.


* Flexible, positive, and professional, even under pressure.


* Learns new systems quickly and efficiently.


* Understands instructions well.


* High school diploma or equivalent.


* At least 1 year of related experience, or a recent graduate of a Medical Billing and Coding program.


* Able to follow directions and work independently.


* Handles pressure well and maintains a customer-focused approach.


* Reliable high-speed internet (at least 300 Mbps download speed) with unlimited data.


* A smartphone for security (M...