RDC Operations Coordinator

SUMMARY

Maintains responsibility for fair and timely determinations in all aspects of Subaru retailer parts claims, as well as professional handling of all retailer inquiries as related to Regional Distribution Center (RDC) parts operations.

Additionally, responsible for providing multi-level support to the RDC Manager, Operations Manager(s), and warehouse team, which includes coordinating the functions required to effectively implement various warehouse and administrative policies and procedures.

PRIMARY RESPONSIBILITIES


* Processes and maintains retailer parts return claims by providing professional and timely communication and determining credit / debit / cancellation outcomes as necessary.


* Provides timely resolution for retailer concerns and inquiries including parts orders and returns, claims, billing, credits, shipment tracing, discrepancies, etc.

Makes mutually beneficial determinations concerning claims exceptions and discrepancies, which requires analytical review and approval or denial based on case circumstances.


* Provides professional guidance to retailers and Subaru of America (SOA) Field team management to ensure that return procedures are addressed and followed via written and verbal communication.

Works alongside Warehouse Returns Lead to ensure that established parts return processes are followed and completed.


* Maintains responsibility for weekly payroll and exception time entry and submitting vendor and supplier invoices for payment in a timely manner.


* Works with freight companies to process and close retailer freight claims.


* Maintains responsibility for electronic storage filing of payroll, attendance, and accounting records per the Subaru retention policy.


* Follows administrative Standard Operating Procedures and collaborates on creating new procedures as needs arise.

Communicates and manages return of campaign and recall parts as per the Standard Operating Procedure.

ADDITIONAL RESPONSIBILITIES


* Provides technical support as needed by the Regional Distribution Center (RDC) Manager, Operations Manager(s), and Warehouse Associates.


* Coordinates logistics for new hires as well as contract workers with staffing agencies and/or Human Resources and Facilities departments.


* Coordinates all activities related to the site property management company, as well as with various outside vendors, contractors, and suppliers.


* Actively participates in the RDC Safety Committee.

Monitors and reports on AED Monthly Readiness checks and ensures that facility Emergency Responders are up-to-date on First Aid, CPR, and AED training.

Maintains facility OSHA log and updates materials in the RDC Resource Center as directed by the RDC Manager.


* Performs additional support activities to include ordering and maintaining office, janitorial, and shipping supplies; preparing correspondence; answering phones; troubleshooting office equipment issues; scheduling meetings; maintaini...