Customer Experience Operations - Expert Professional

For this U.S.

based position, the expected compensation range is $168,800 - $153,200 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

"If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form"

About the role:

Join our dynamic team as a Customer Experience Operations Expert and be the driving force behind delivering exceptional customer experiences that set industry standards! Help shape the future of customer satisfaction across multiple countries and business lines.

What will you do:


* Champion customer experience initiatives across business units, ensuring exceptional service delivery through all channels and platforms


* Lead customer research projects and analyze feedback to enhance brand experience and drive continuous improvement


* Define and implement measurement frameworks aligned with business priorities to track customer experience performance


* Develop and execute improvement action plans in collaboration with key business stakeholders


* Oversee rapid resolution of customer dissatisfaction through effective containment, correction, and prevention strategies

What will make you successful:


* Proven track record in customer experience management and service delivery optimization


* Strong analytical capabilities with experience in customer research and feedback analysis


* Excellent stakeholder management and cross-functional collaboration skills


* Demonstrated ability to drive organizational change and customer-centric initiatives


* Strategic thinking with a focus on implementing best-in-class customer experience solutions

What's in it for you:


* Opportunity to shape customer experience strategy across...