Trust & Security and Crisis Communications Vice President

The Communications Team at Chase is seeking a Vice President to join the Trust & Security and Crisis Communications team.

This individual will help shape and advance proactive communications strategies focused on fraud and scam prevention, secure payments, and consumer protection.

As a Trust & Security and Crisis Communications Vice President within Consumer & Community Banking you will help lead integrated campaigns and thought leadership opportunities to elevate Chase's narrative around trust and security, while also serving as a flexible contributor who supports issues management and crisis communications.

You will focus on high-impact areas, working closely with cross-functional partners in operations, legal, product, government relations, and marketing.

Job responsibilities



* Support proactive storytelling and consumer awareness effortsthat translate complex trust, security, and payments messages into clear, compelling narratives that resonate with customers and the media.


* Lead consumer awareness campaignsin partnership with marketing and our PR agency to develop relevant campaigns, media targets, and measurement approaches.


* Pitch storiesthat reinforce Chase's leadership in fraud and scam prevention, including product innovation across security and payments and how it improves customer outcomes.


* Help build thought leadership and executive visibility, identifying media or speaking opportunities.


* Monitor, analyze, and synthesize media and emerging trends, turning coverage and conversation into insights, opportunities, and proactive recommendations.


* Support issues management and crisis communications, crafting timely, clear communications for internal and external audiences, and helping coordinate response across stakeholders.


* Partner cross-functionally to assess reputational risk and opportunity, ensuring messaging is accurate, aligned, and grounded in how our products and actions protect customers.

Required qualifications, capabilities, and skills:



* 7+ years of relevant external communications, public relations, or media relations experience in a complex, fast-paced, and publicly scrutinized environment.


* Proven ability to simplify complex issues and communicate them effectively to diverse audiences.


* Demonstrated experience managing both proactive PR campaigns and reactive issues management.


* Strong media relations skills, including pitching, relationship-building, and media monitoring.


* Experience working cross-functionally and collaborating with team members across different areas.


* Excellent verbal and written communication skills, with the ability to write quickly and clearly under pressure.


* Team player with a proactive attitude, entrepreneurial spirit, and a passion for protecting and enhancing the reputation of the firm.

Preferred qualifications, capabilities, and skills:



* Experience working in a large company


* Experience in ...