Chubb Global Learning Manager

JOB DESCRIPTION

The Global Head Insurance Learning is responsible for designing and implementing comprehensive learning and development strategies focused on the upskilling and continuous education of underwriters and claims adjusters.

This role spans across Chubb's global products, markets, customer segments, industry practices and distribution channels.

The incumbent will work closely with Business Heads, HR Business Partners, the Global and Regional Talent & Development teams to implement learning programs and practices to develop and engage employees to achieve business priorities and objectives.

This position requires a collaborative leader with a growth mindset who has the maturity, judgment, energy and discipline to effectively deliver in Chubb's fast paced and matrixed environment.

The role reports to the Executive Vice President, Chief Talent Officer.

Responsibilities:


* Develop and execute a global learning strategy focused on underwriting and claims excellence


* Oversee the design, development and delivery of training programs, ensuring alignment with compliance, regulatory, and industry standards


* Provide blended learning solutions, including in-person, virtual and digital learning platforms


* Lead holistic approach to Early Career learning, including Associate, Apprentices and Interns


* Identify opportunities for bespoke, product-specific curricula for experienced employees


* Partner with Talent & Development colleagues to deliver region-specific learning initiatives


* Oversee a relationship management model that balances multiple stakeholders (e.g., Business Leaders, HR, Region/Business L&D) while effectively deploying global resources in an agile way


* Lead skills-based learning initiatives to bridge workforce skill gaps tied to skills taxonomies


* Maximize Oracle and LinkedIn Learning functionality to scale access to and impact of learning


* Design and deliver skills academies for critical roles in tight partnership with Business Units


* Clearly define and measure learning outcomes, including enhanced levels of authority


* Shape and refine Learning function's operating model to ensure efficiency and effectiveness


* Implement learning platforms and AI technologies that optimize resources and scale learning


* Manage learning budgets, vendor relationships, and external education partners

QUALIFICATIONS



* Extensive experience (10+ years) in learning and development roles within insurance


* Deep understanding of insurance operations, especially underwriting and claims workflows


* Knowledge of regulatory requirements and professional standards in major insurance markets


* Familiarity with learning technologies and emerging AI-enabled platforms


* Strategic leadership; stakeholder engagement and influencing skills


* Demonstrated ability to attract, develop and retain high-performing team


* Experience managing a geographically...