Business Systems Analyst

Essential Duties and Responsibilities:

- Support the design and modification of business systems or IT systems.

- Interact with the business stakeholders and subject matter experts in order to understand gather, document, and analyze business needs and technical requirements.
- Document the functional and, sometimes, the technical design of the system
- Review and create system documentation and user manuals

Job Specific Duties/Responsibilities:

-Serve as the liaison between business units, technology teams, and support teams throughout the proposal lifecycle.

-Analyze RFP requirements, current technical environments, and scope to define solution and pricing needs.

-Collaborate with developers and subject matter experts to establish scope, assumptions, and cost models.

-Translate RFP requirements into startup and ongoing labor and cost estimates using established scoping tools.

-Identify, document, and communicate risks, assumptions, and mitigation strategies.

-Provide pricing inputs, technical solution overviews, and contact center expertise to proposal teams and stakeholders.

-Support proposal development by guiding writers, reviewing content, and contributing technical material.

-Drive process improvement through opportunity tracking, pipeline reviews, training participation, and pricing best practices.

Minimum Requirements

- Bachelor's degree in related field.
- 5-7 years of relevant professional experience.
- Equivalent combination of education and experience considered in lieu of degree.

Job Specific Education/Requirements:

- Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience.

- 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify solutions, risks and risk mitigation strategies OR in a similar Business Analyst role.

- Understanding of public cloud and private cloud IaaS, PaaS, UCaaS, CCaaS and SaaS.

- Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording.

- Proven ability to work in fast-paced environment and multi-task appropriately against competing priorities and deadlines under limited supervision.

- Ability to work well both independently and in teams.

- Understanding of project management processes and relevant project management experience.

- Proven ability to work effectively in a matrixed environment and negotiate decision-making across teams.

- Excellent interpersonal skills to interact with customers, senior-level personnel and Team members

- Excellent organization and communication skills, both written and verbal, with great attention to detail.

- Strong critical thinking and problem-solving skills.

- Ability to distill meaningful insights from structured and unstructured data.

- Ability t...