BeST Program Manager

Shape a program that expands access to meaningful careers.

In this role, you'll build the operating rhythms, governance, and reporting that help an inclusion-focused program scale with consistency and strong controls.

Your work will help teams across multiple locations launch, sustain, and continuously improve the way they onboard and support talent.

As a/an Senior Program/Project Manager, on the Business Solutions Team (BeST), you will lead the operating model, governance, and expansion execution for a multi-location program that supports inclusive hiring and onboarding.

You'll partner with leaders across the firm to translate strategy into scalable routines, clear decision-making, and measurable outcomes.

You'll join a collaborative team that values thoughtful planning, disciplined delivery, and continuous improvement.

Job responsibilities


* Own the program operating model by defining decision forums, decision rights, escalation paths, standard artifacts, and performance routines


* Lead program execution for expansion and new role launches by managing scope, integrated plans, milestones, dependencies, risks, issues, and delivery cadence


* Build and maintain repeatable launch and sustainment playbooks covering readiness, onboarding, enablement, controls, and continuous improvement


* Partner with business leaders to identify suitable work, shape role design, and support sustained adoption and value delivery


* Define program key performance indicators and measurement approaches to ensure metrics are actionable and applied consistently across locations


* Create executive-ready reporting materials and narratives, and facilitate senior forums to document decisions and drive action closure


* Strengthen program controls by partnering with Legal, Compliance, Risk & Controls, and Audit to document and align processes with internal policies and applicable requirements


* Oversee community partners and vendors by setting governance, monitoring performance, resolving issues, and coordinating contract-related needs with internal partners


* Coordinate sponsorships and third-party event participation end-to-end, including approvals, documentation, execution, and closeout in accordance with firm processes


* Facilitate delivery across stakeholders by resolving conflicts through structured problem-solving and timely decision-making in an inclusive way

Required qualifications, capabilities, and skills


* Bachelor's degree or equivalent practical experience


* 5 years of relevant experience in program or project management, operations, controls, or a related role within a large, regulated, matrixed organization


* Demonstrated experience owning governance routines, including facilitating decision forums and managing escalation paths


* Demonstrated experience creating executive-ready reporting materials using PowerPoint and Excel


* Demonstrated experience managing integrated plans, mileston...