Voice Engineer

Your Job

As a Voice Engineer, you will design, modernize, and support enterprise Voice and Unified Communications solutions with a strong focus on Microsoft Teams and Cloud Voice technologies.

This role is both highly technical and customer-facing, requiring the ability to translate complex voice concepts into clear, actionable guidance for internal customers and stakeholders.

You will help migrate legacy voice platforms to modern cloud solutions while continuously improving reliability, scalability, and user experience.

Our Team

The Voice Engineering team is a collaborative group, responsible for delivering secure, scalable, and reliable Voice services across the enterprise globally.

The team partners closely with Service Owners, Architects, vendors, and business stakeholders to drive modernization, innovation, and operational excellence.

Location: This role can be located in Wichita, KS / Plano, TX / Atlanta, GA and requires an in-office presence with flexibility.

This role is not eligible for VISA sponsorship.

What You Will Do



* Design, implement, and support Microsoft Teams and Cloud Voice solutions, including migrations from legacy and on - premises voice platforms


* Serve as a Voice subject - matter expert in customer - facing discussions, design reviews, and issue resolution forums


* Translate business and customer requirements into scalable, secure voice solutions aligned with enterprise standards


* Troubleshoot and resolve complex voice issues, including escalations impacting large sites or critical user groups


* Collaborate with Product Owners, Architects, and cross - functional teams to contribute to roadmaps, modernization efforts, and continuous improvement


* Work with vendors (e.g., Microsoft, SBC and device providers) to resolve issues, evaluate new capabilities, and drive innovation


* Identify opportunities for automation, process improvement, and operational efficiency within Voice platforms

Who You Are (Basic Qualifications)



* Demonstrated experience supporting enterprise Voice or Unified Communications technologies


* Hands-on experience with Microsoft Teams, Microsoft 365, and Cloud Voice solutions


* Working knowledge of SIP trunks, dial plans, translation patterns, and Session Border Controllers (SBCs)


* Experience supporting migrations from legacy or on-premises voice platforms to cloud-based solutions


* Experience using PowerShell or similar tools to automate administrative or operational tasks

What Will Put You Ahead



* Experience in customer-facing engineering roles, supporting internal or external customers


* Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences


* Experience with call quality monitoring, analytics, or reporting tools (e.g., Call Quality Dashboard, Power BI, Graph, and Grafana)


* Experience working with global or enterprise-scale Voice environ...