Operations Manager

About Us

EVEN Hotel Brooklyn is a lifestyle hotel designed with wellness in mind.

It is conveniently located in the Boerum Hill neighborhood of downtown Brooklyn.

You can be part of a passionate team that has fun, works hard, and love working together to create memorable experiences for our guests and associates.

When you join the HEI family, you are joining one of the largest hotel management companies in the US, you receive the benefit of the HEI Loves culture where we value you, our team members.

HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs.

Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

The Operations Manager is responsible for ensuring all guest service standards are met in accordance with client/guest expectations and HEI Standards of Product and Service.

Job Responsibilities:


* Ensure each department is working efficiently while ensuring brand standards are being met.


* Oversees staff by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.


* Assist department managers to interview, hire, and train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.


* Assist department managers to arrange staff work schedules and submit payroll records, correcting errors to ensure pay is on time.


* Assist department managers to implement company and franchise programs.


* Track guest satisfaction surveys and maximize usage of the guest response tracking system.


* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.


* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.


* Assist in recording product inventories.


* Communicate both verbally and in writing to provide clear direction to staff.


* Comply with attendance rules and be available to work on...