Project Coordinator

Join our dynamic team as a Project Coordinator and be the bridge between our customers and innovative solutions! We're looking for tech-savvy problem solvers who are passionate about delivering exceptional customer experiences.

This is a hybrid role in a U.S.

Schneider Hub location.

What will you do:

The Project Coordination role seeks viable candidates who strive for excellence in customer service.

Candidates for the role will be expected to manage multiple conflicting priorities related to coordination of equipment deliveries, supply chain risk management, and general customer service.

The primary duties of the role require:


*
+ Pre-Delivery Coordination- proactive communication with key project stakeholders, defining customer scheduling needs and setting expectations upon product and services supply.

Categorize white glove delivery service needs for site, and plan services with regional carrier.
+ Project Governance- monitor and track all open orders ensuring supply commitments are upheld for customer project milestones.

Proactively escalate upon all risks identified via supply reporting tools (OMS), certifying risks for customers and Sales.
+ Delivery Execution- ensure all scheduled deliveries complete to service level and project on site needs.

Confirm all shipments to key project stakeholders.
+ Customer Service- support all customer inquiries related to each assigned project.

Interface with Secure Power network of support organizations to close the loop upon customer needs.

Action of follow up will apply but limited to, Supply Chain, Transportation, Sales, and Accounts Receivables.

Close all projects to general customer satisfaction.

What will make you successful:


* BA degree in Business, Technical degree or related field


* Strong technical aptitude with ability to quickly learn new products and technologies


* Excellence in customer service with outstanding communication and problem-solving abilities


* Demonstrated ability to handle multiple tasks in a fast-paced environment


* Knowledge of contact center systems and customer service tools


* Proven track record of contributing to team success and continuous improvement initiatives


* Applicants must be authorized to work in the United States on a full-time, ongoing basis.

The company does not provide immigration sponsorship now or in the future.

What's in it for you:


* Comprehensive training and development programs to enhance your technical expertise


* Opportunity to shape customer experience and drive product improvements


* Collaborative work environment focused on innovation and personal growth


* Clear career progression path with opportunities to expand your skill set


* Engaging team culture that values your contributions and ideas

For this U.S.

based position, the expected compensation range is $68,000.00 - $102,000.00 per year, which includes base pay and short-term incent...