Customer Project Manager

What Will You Do:

qLead the project Launch


* Project file analysis and transfer from the offer team


* Confirmation of budgets and profitability accordingly the DOA


* Ensure Order Manager book project properly within ERP including invoicing plan


* Validation payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...)


* Schedule validation and preparation of project planning and clear milestones


* Set-up project organization/team, project management plan and responsibilities definitions


* Risks analysis and potential change order identification


* Organize Internal kick off meeting


* Send PO Acknowledgement receipt to customer and confirm the "Coming into Force"


* If requested by Customer, organize customer kick off meeting.

qLead the project team through task planning


* Responsible to define the project workload plan, follow progress in line with scope of work and deliverable till completion including appropriate risk management and mitigation plans


* Animate the communication within the team


* Ensure site activity scope & schedule is communicated to FSR manager/planner


* WO creation in BFS for site jobs and scheduled in line with project schedule


* Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights.


* Systematic review of deviations against specifications.

qEnsure operational Project management success


* Is accountable to ensure full safety for involved parties all along project Execution


* Understand project's contractual scope or additional requirements, be pro-active to generate additional customer requests in order to generate additional revenue and improve GM


* Take full accountability over project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting.

Ensure timely revenue recognition as per forecast


* Time Management: Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project


* Quality Management: Continuously monitor customer satisfaction, and strive for improvement.

Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop).

Proper customer communication and update


* Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution


* Ensure project review happens at the appropriate level as per defined project governance process


* Ensure timely reporting and escalation to manage project events/issues impacting project performance or compliance with governance principles


* Cost Management: Monitor and control Project spending versus budget.

Strive for gross margin improvement


* Identify and alert on execution risks.

Be proactive in resolving associated issues.

Escalate to Sales to manage...