Technical Support Engineer with French

We are looking for a knowledgeable and customer-focused Cooling / Air-Conditioning Technician or Engineer to provide remote (telephone-based) technical support for computer room and data center cooling applications.

In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry - particularly with DX and chilled-water systems - to support both pre-sales and post-sales activities.

You will contribute to delivering reliable, high-quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle.

What will you do:


* Provide technical support and guidance to customers via telephone and email


* Assist customers with product selection, system design, and troubleshooting


* Attend appropriate quality conference calls


* Collaborate with the sales team to provide technical expertise during the pre-sales process


* Conduct post-sales support by addressing customer inquiries and resolving technical issues


* Stay updated on industry trends, best practices, and product developments


* Contribute to the development of technical support documentation and resources.

What qualifications will make you successful

Languages


* Fluent French(spoken and written) is required


* Good working proficiency in English.

Technical Expertise


* Proven experience in the cooling / air-conditioning industry, with hands-on exposure to DX and chilled water systems


* Understanding of computer room and data center cooling requirements is a strong advantage


* Solid PC skills, with proficiency in relevant software applications and digital tools.

Professional Skills


* Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal teams


* Strong problem-solving and analytical capabilities, with a structured approach to troubleshooting technical challenges


* Ability to perform well in a fast-paced, dynamic environment, managing multiple priorities with confidence.

Education & Certifications


* Completed a recognized apprenticeship as a Refrigeration / Air Conditioning Technician, or


* Diploma or degree in Mechanical Engineering or a related technical field.


* Relevant HVAC or cooling-related certifications are considered an advantage.

What's in it for me?


* Flexible work schedule and home-office options (hybrid)


* A wide range of benefits: Bookster, Flexible Benefits by Edenred, Meal tickets, discounts at several partners


* Medical & healthcare options: Private medical subscription; Life insurance


* Mental healthcare: Employee Assistance Program (24/7 online counseling)


* One day off to celebrate your birthday with your beloved ones


* Hands-on training and access to our technical labs


* Development Plan through Career path and coaching


* Schneider Career HUB- a platform where you c...