Service Desk Consultant II

We are looking for a skilled and customer-focused Service Desk Consultant II to join our support team in Denmark.

This is an office-based role, where you will work closely with colleagues and customers, handling complex technical issues and delivering a consistently high-quality support experience.

Fluency in both Danish and English is required.

In this role, you will take ownership of incidents and service requests end to end, acting as a trusted point of contact for customers.

You’ll combine strong technical troubleshooting with clear communication, supporting enterprise customers and business-critical services in an international environment.

You’ll work independently on complex cases while collaborating closely with colleagues across regions to ensure efficient resolution and continuous service improvement.

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.

What you’ll be doing


* Owning and managing incidents and service requests from start to finish, including high-priority customer cases


* Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows


* Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls


* Contributing to service quality improvements by identifying recurring issues and preventative actions

What we’re looking for


* At least 2 years of experience in a service desk or technical support role with end-to-end case responsibility


* Strong troubleshooting and problem-solving skills across technical systems


* Confident communicator, comfortable explaining technical topics in clear and simple terms


* Exposure to EDI, supply chain processes, or enterprise systems is an advantage


* Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience


* Ability to work independently in a fast-paced, office-based environment

Who is TrueCommerce? 

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. 

See job description