Customer Care Associate

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back.

This is an environment where you will be rewarded, valued, and celebrated for your hard work.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities.

We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.

Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities.

The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.

We believe in investing in our employees, their families and our communities.

Job Description:

Location: Sioux Falls, SD
Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm.

Rotating Saturdays 9:00am - 12:00pm
Job Schedule: Full-Time
Company: First PREMIER Bank

Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential.

About the Role

Provide customer support to bank customers through telephone, email and messaging.  Deliver best-in-class customer support, as primary point of contact for inbound customer issues/inquiries.

Assume a high level of ownership in providing an exceptional customer experience when resolving customer issues and help deepen the customer relationship with First PREMIER Bank.

Job Duties and Responsibilities

Essential duties and responsibilities include the following.

Other duties may be assigned.


* Receives customer calls including answering phone, greeting customers, and displaying an upbeat and helpful demeanor to create a positive first impression.


* Provides customer support by phone, email, or secure messaging to customers.

Serves as primary contact for inbound customer inquiries.


* Troubleshoots and researches customer online and traditional banking issues, identifies the root cause of the problem, and uses tools and resources appropriately to determine how to resolve customer problems.


* Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.


* Updates customer information and ensures accurate entry of contact information.


* Verifies customer identity based on internal banking protocols, including asking customers to provide personal information and comparing that information to data stored in the computer system to ensure confidentiality and legal compliance.


* Actively listens to customers as they explain issues, asking necessary questions for clarification, maintaining composure with u...