Patient Account Representative

Location: The VIC (18110 SE 34th St - Vancouver, WA 98683)

Schedule: Mondaythrough Friday, 9:00a - 5:30p

Hiring Range: generally between $22.25-$26.60, and placement in the range depends on an evaluation of experience.

Additional details: The Patient Account Representative team has the potential for off-site work after successful completion of training and meeting the requirements for working off-site.

This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).

Vancouver Clinic is hiring Patient Account Representativeto join Patient Financial Services.

In this call-center environment, you'll be the first point of contact for patients with billing questions, helping to resolve account issues and ensuring a positive experience.

Must have excellent attendance! Consistent, dependable, and predictable attendance is crucial in helping us fulfill our mission of providing high-quality, compassionate care.

We require our employees to adhere to our attendance standards, as frequent deviations make it difficult to provide care for our patients and support our coworkers.

In this Role:


* Answer patient billing inquiries with accuracy and empathy


* Review accounts for refunds, financial assistance, and payment plan options


* Respond to collection agency correspondence and process adjustments


* Identify billing errors and initiate corrections.

Requirements:


* High school diploma or equivalent.


* Minimum of one year of experience in health care accounting within a medical office required.


* Customer service experience required, preferably in a healthcare or call-center setting.

Additional Information: Vancouver Clinic provides care across a wide range of medical decisions.

This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment.

The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.

Pay Range:
$21.81 - $30.53

The above information is intended to indicate the general nature and level of work required in this position.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program.

Eligibility for benefits is dependent on factors such as position type and FTE.

Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment.

Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, h...