Level of Care Supervisor (Hybrid- Iowa)

Essential Duties and Responsibilities:
- Supervise a team of employees through cultivation of a high performance team
- Ensure adequate staff coverage for assigned program area
- Serve as subject matter expert for identified area of program knowledge
- Ensure assigned team is meeting contract and individual SLA's, and related requirements
- Work with contract management and shared services to identify opportunities for improvement and efficiencies
- May attend client and stakeholder meetings
- Performs other related duties as assigned.

- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.

- Excellent knowledge of diverse cultures and issues, with the ability to incorporate special needs into utilization review decisions.

- Working knowledge and understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses, and prescribed medications.

- Excellent ability to multitask while effectively performing job duties, which include prioritizing tasks.

- Ability to work independently, as well as within a team while exhibiting excellent interpersonal skills.

- Excellent written and verbal communication skills

- Ability to interact professionally and collegially with providers (hospital & nursing facility, physicians, community service workers, etc.), state contract officers, and coworkers while seeking or providing information.

- Ability to lead and manage a diverse team of professionals.

- Excellent conflict resolution skills.

- Ability to collect data, define problems, establish facts, and draw valid conclusions for supporting a superior written rationale for review determination.

- Excellent computer skills with experience in word processing, email, and spreadsheets (Microsoft Word, Outlook, and Excel preferred); ability to work securely in remote locations, research information on the internet, utilize company resources/ tools stored on company sites.

Minimum Requirements

- Bachelor's degree or equivalent combination of education, technical training, or relevant experience in lieu of degree
- Minimum of two years of related experience.

- Bachelor's Degree in Health, Social Work or a related field

- Minimum of three (3) years of experience in the human services field

- Strong understanding of behavioral health diagnoses, psychotropic medications, medical diagnoses, and prescribed medications.

- Excellent multitasking and prioritization abilities, ensuring efficient execution of job duties.

- Ability to work independently while exhibiting strong interpersonal and team collaboration skills.

- Proficient in Microsoft Office Suite (Word, Outlook, Excel) and comfortable working with various digital tools.

- Ability to manage communication effectively, ensuring prompt responses to emails and voicemails (within two business hours).

- Strong verbal and written communication skills, with the ability to interact professionally with ...