Customer Solutions Specialist, Supply Chain

Your Job

Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution motivated individual to join our Customer Service team.

We would prefer a candidate based in Green Bay, WI.

This role will have a hybrid work schedule with 4 days from home and 1 day in the office every week.

The Customer Solutions Specialist, Supply Chain is a strategic partner, problem solver, and connector across the supply chain.

This role goes beyond transactional order management by proactively creating value, anticipating customer needs, leveraging data and insights, and collaborating across functions to deliver seamless, reliable, and innovative supply chain solutions that strengthen long-term partnerships.

At Georgia-Pacific Professional, CSS team members are critical to advancing our vision of customer-driven solutions, operational excellence, and continuous improvement while living our values of ownership, collaboration, and principled entrepreneurship.

Role Summary
The Customer Solutions Specialist, serves as the primary interface between customers and internal partners across the end-to-end supply chain.

This role blends customer advocacy, analytical thinking, and operational execution to deliver exceptional service, improve processes, and support scalable growth.

CSS team members are empowered to identify trends, solve complex problems, and influence outcomes, helping shape the future of Customer Solutions.

Our Team

GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins.

We provide a range of products featuring well-known product brands such as Compact® , SofPull® , Brawny® Industrial™ , Dixie® , EnMotion® and SmartStock® to various market segments.

For more information about GP Professional, please visit: www.gppro.com .

What You Will Do


* Own end-to-end order-to-cash execution with a focus on service reliability, speed, and accuracy, using exception-based management to prevent issues before they impact customers


* Develop and maintain strong customer relationships to understand demand patterns, operational constraints, and growth plans, translating insights into actions that strengthen shared supply chain performance


* Provide timely, high-quality support across phone/email and digital platforms (e.g., Salesforce®/ERP), communicating clearly on status, tradeoffs, and next steps for both customer and internal stakeholders


* Manage and prioritize work across day-to-day execution and improvement initiatives, aligning priorities to customer commitments, service strategy, and business goals


* Operate effectively in a fast-paced environment with shifting priorities, balancing urgency, quality, and risk protecting customer service


* Identify and lead continuous improvement opportunities by using data to find root causes, quantify impact, and standardize better ways of working (e.g., automati...