Quantitative Analytics Associate

Embark on a rewarding and challenging career as a Quantitative Analytics Associate with our dynamic team.

You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment.

Join us and contribute to our mission while advancing your career.

With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Quantitative Analytics Associate on the Remediations & Corrections team, you will be crucial in identifying, classifying, and resolving customer impacts stemming from business process or operational disruptions at JP Morgan Chase.

You will make an impact addressing affected customers by recalculating and crediting finance charges, fees, and processing account adjustments to rectify account issues.

To succeed, you must be highly motivated, analytical, detail-oriented, and an outstanding problem solver who takes pride in managing customer issues comprehensively and delivering exceptional service.

Job responsibilities


* Collaborate with key stakeholders across the firm to understand case contexts, including issues, and translate high-level requirements into detailed analytic steps.


* Query databases and manipulate data to identify correction populations, financials, and create execution files using account, customer, and transaction-level data.


* Ensure accuracy in analytics steps by paying attention to detail and supporting the independent validation team with case requirements and code.


* Use SAS macros or other tools to automate repetitive analytics steps across cases.


* Develop skills to deliver best-in-class analytics in the treatment of customer issues.

Required qualifications, capabilities, and skills


* Bachelor's degree in a quantitative discipline (Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields)


* 1+ years' of experience with SQL


* 1+ years' experience with at least one of SAS, Python or R.


* Experience working with at least one line of business within Chase Consumer and Community Banking


* Strong communication skills (both written and verbal)


* Detailed and quality oriented


* Proven ability and commitment to mentoring junior team members

Preferred qualifications, capabilities, and skills


* Master's degree with plus years of code development working experience in SQL/SAS


* Demonstrated ability to influence and partner collaboratively with business partners


* Demonstrated advanced troubleshooting and problem-solving skills with a customer service Focus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is t...