Office Support III (Berks Area Agency on Aging)

* The Starting Rate for this position is $23.22 per hour


* 35 hours per week

POSITION SUMMARY:

Performs a wide range of advanced administrative and correspondence-related duties that support the efficient operation of the department.

Work requires independent judgment, strong organizational skills, and meticulous attention to detail.

The position operates with considerable autonomy while providing ongoing updates and coordination with the Office Manager to ensure alignment with departmental priorities.

Duties involve the proficient use of a variety of office equipment and technology, including computers, printers, copiers, fax machines, calculators, and related software applications.

The role requires the ability to navigate multiple systems, work as part of a team, and ensure the accuracy and integrity of all data and documentation produced.

A thorough working knowledge of applicable laws, regulations, departmental functions, programs, policies, and procedures is essential.

The employee must interpret and apply these guidelines when preparing documents, responding to inquiries, processing information, and carrying out administrative tasks.

The position may also involve coordinating communication between internal staff, external agencies, and the public, requiring professionalism, discretion, and the ability to convey information clearly and accurately.

POSITION RESPONSIBILITIES:

Essential Functions

The duties and responsibilities of this position include, but are not necessarily limited to:


* Develops a working knowledge of departmental processes, workflow procedures, and standards to ensure tasks are completed accurately and in accordance with established guidelines.


* Demonstrates the ability to work independently with prioritizing tasks effectively to meet required deadlines and support the timely completion of departmental responsibilities.


* Demonstrates the ability to prioritize tasks effectively to meet required deadlines and support the timely completion of departmental responsibilities.


* Assists with day-to-day operations to ensure accurate recordkeeping, efficient workflow, and consistent support across the department.


* Develops independent proficiency in several statewide database systems to ensure data integrity, management of data input, and runs analysis reports.


* Performs data entry in the statewide database, including entering service orders and service delivery information.  Processes and reviews records to ensure accuracy, completeness, and compliance with established standards.


* Provides routine support to the front desk by answering incoming calls, screening callers, and assisting consumers who approach the reception area.

Records accurate messages, identifies calls requiring immediate attention, and ensures timely communication with appropriate staff. 


* Sorts incoming mail into the mail cart for daily distribution and delivers mail throughout the department.
...