National Applications Lead, Sequencing

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The Position

This is an exciting time to join the Roche Support Network.

If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring.

Roche is a successful company that can offer exciting career opportunities.

We encourage and support your development in areas of your interest which will prepare you for the next level in your career path.

We know that people are responsible for our success and we value our employees.

Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity:

Roche Sequencing & Life Science is seeking a National Applications Lead to join an expert team of Field Application Scientists and Field Engineers focused on providing top-tier customer support, including pre- and post-sales technical support, installation, and service.

This highly-motivated individual will be a technical leader within the Support & Applications organization, responsible for orchestrating complex efforts related to customer management, internal and external training, pre-sales support and instrument implementations.

This individual will routinely partner with Sales, Marketing and Support Leadership to drive key opportunities and business initiatives, while supporting a results-driven, customer-centric, high-performing team.

The successful candidate will report to the National Field Manager and have responsibilities that include the following:


* Serve as the lead technical expert, providing on-site and remote support, consultation, installation, training, and troubleshooting to the FAS team, sales staff, and customers.


* Manage technical documentation for internal and external training while ensuring proper processes are followed with emphasis on instrumentation including installations, training, demos and evaluations


* Provide critical feedback on user guides, training documentation, and marketing collateral related to NGS solutions and instrumentation


* Lead and train the local team to address critical customer and technical issues to ensure a high level of customer satisfaction


* Partner with Sales Leadership to identify key opportunities, drive new business throu...