Senior Customs Product Manager (M/F/X)

THE POSITION IS LOCATED IN BONN, FULL TIME (40H/WEEK) AND TO BE FILLED AT THE EARLIEST POSSIBLE DATE

SENIOR CUSTOMS PRODUCT MANAGER (M/F/X)

AT 1 (DHL eCommerce)
 

At DHL eCommerce, we develop innovative, reliable, and sustainable parcel logistics solutions that enable global trade.

As part of the world’s most international company, you will join a global network that connects people and improves lives every day.

Do you want to shape DHL eCommerce’s digital customs capabilities, translate commercial and regulatory requirements into scalable solutions, and support global cross-border growth? Do you enjoy working in a highly international, cross-functional environment at the intersection of product, technology, compliance, and eCommerce? Then we look forward to getting to know you.
 

Your tasks

Product Ownership & Commercial Strategy


* Translate customer expectations and country needs into clear product requirements
• Define, align and drive the product vision and roadmap for digital customs services that enhance our cross-border eCommerce offering in alignment with functional and country stakeholders
• Identify commercial opportunities where customs technology can support growth, improve conversion and customer loyalty
• Ensure product scalability and alignment with the broader eCommerce strategy

Market & Vendor Assessment


* Analyze and benchmark digital customs solution providers and services
• Lead the vendor selection process in collaboration with IT, Customs & Trade Law Compliance and country stakeholders
• Evaluate technical capabilities, commercial value, and integration readiness of external solutions

Implementation & Integration


* Manage end-to-end implementation of selected solutions and support onboarding of those in the countries
• Work with IT on system integration design
• Oversee pilots, testing, rollout plans, and deployments
• Ensure solutions are robust, scalable, and optimized for operational use

Stakeholder & Compliance Alignment


* Serve as main point of contact for digital commercial customs solutions
• Engage country teams to gather requirements and understand market needs
• Drive alignment with Compliance while they hold final approval
• Communicate product updates and value propositions
• Actively manage relationships with vendors to ensure smooth run and development of solutions

Product Performance & Continuous Improvement


* Gather feedback and continuously improve the product
• Coordinate with vendors on roadmap updates, commercials and issue resolution (in cooperation with IT)

Regulatory Change Translation & Impact Assessment


* Monitor changes in the global regulatory and customs environment together with the Customs function
• Translate regulatory developments into actionable guidance for countries, ensuring clarity on required adaptations
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