Product Design Associate

Join as a key team player in experience design, contributing to impactful user experiences in the digital financial space.

As an Experience Design Associate (Product/UX) in the JPMorgan Digital Banking platform within J.P.

Morgan Commercial & Investment Bank Payments team, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of a broader end-to-end journey-often centered on improving the new to bank experience, help & support and value added services spaces.

Leveraging your developing knowledge of design and research practices, you will collaborate with senior UX leads and cross-functional partners to execute work that aligns with established policies and procedures, with direct impact on mid-sized features or small collections of features.

You will contribute to team decision-making and help drive customer-centric innovation while strengthening your craft across interaction design, systems thinking, and inclusive design.

Job responsibilities


* Contribute to the design and development of user experiences for mid-sized features or small collections of features, ensuring alignment with user needs, business goals, and platform standards.


* Apply interaction design principles to create seamless and engaging user flows and interactions across multiple platforms, with awareness of channel consistency.


* Design and iterate end-to-end payments journeys (initiation → review → authorize → confirmation/receipt → activity/history), emphasizing clarity, trust, and operational readiness.


* Produce UX deliverables including journey maps/task flows, information architecture, wireframes, prototypes, and production-ready specifications (states, behaviors, validations, and error handling).


* Participate in iterative design processes; incorporate user feedback and insights to improve the overall experience and reduce friction in transactional workflows.


* Support the implementation of inclusive and accessible design practices (WCAG 2.1 AA), considering diverse backgrounds and abilities.


* Define and document states and edge cases common to payments and digital banking (e.g., pending/processing, rejected, canceled, failed/returned, cutoff-time scenarios, duplicates, degraded service).


* Help gather and synthesize information on market trends, relevant research, and user behavior to inform design decisions and contribute to the team's strategic thinking.


* Support delivery through build and release by answering implementation questions, participating in QA/UAT, and iterating based on findings and feedback.

Required qualifications, capabilities, and skills


* 2+ years of experience (or equivalent expertise) in Product/UX / Experience Design in the digital product space.


* Strong grounding in interaction design and visual design fundamentals, with a focus on creating functional, clear, and aesthetically coherent experiences.


* Demonstrated pro...