Senior Helpdesk Manager ~ Senior Living Community

Senior Helpdesk Manager

Full-time - Salary

Pay Range: $80,000.00 - $85,000.00

Exempt

Schedule: Flexible as needed

MORNINGSTAR FOUNDATIONAL BELIEFS:

At MorningStar Senior Living we sincerely believe in caring for and loving the residents of our communities and that the human capacity to grow, to learn and to contribute is ageless.

We consider it a privilege and responsibility to "cast a new light on senior living" through these foundational principles:


* Honoring God in our business practices and relationships, we are dedicated to strong moral values and ethics


* We value all seniors as gifted and contributing individuals


* We recognize the inherent quality of all human beings and are committed to enhancing our resident's quality of life


* We are committed to hiring and retaining employees who use creative minds and compassionate hearts to serve our residents

With this vision, we will work to create a life of special moments for our residents

BENEFITS


* Health Insurance offerings such as medical, dental, and vision insurance


* Other Insurance offerings such as life, disability, accident, and critical illness insurance


* 401k plan with matching


* HSA options


* Employee assistance programs


* Paid sick, vacation and birthday!


* Career development programs and opportunity for advancement


* Charitable and philanthropic opportunities


* Tuition Reimbursement


* Free shift meal!

https://www.morningstarseniorliving.com/careers/

POSITION SUMMARY:

The Senior Helpdesk Manager will lead day-to-day IT service delivery and regional field support for a portfolio of 38 senior living communities.

This role is responsible for ensuring reliable, secure, and well-supported technology across community locations and the corporate office through a combination of hands-on technical work, vendor management, project leadership, and process improvement.

This position does not have direct reports; success depends on strong vendor governance and the ability to drive cross-functional project execution.

While the role includes leadership responsibilities, it is also hands-on and may require on-site technical troubleshooting, installations, and go-live support.

The IT Manager partners with leaders across Operations, Clinical, Sales/Marketing, and corporate teams to align technology with business needs and resident experience.

Reporting to the Vice President of Information Technology, the IT Manager leads field support and IT execution across MorningStar communities and the corporate office.

This position owns service delivery standards, escalations, and on-site technical execution, and serves as the primary IT point of contact for community leadership during operational support, renovations, and new community construction/go-lives.

A critical component of the role is managing third-party vendors and service providers-setting expectations, tracking performance, escalating issues, and ensuring contr...