Regional Vice President, Operations

What will your job look like?

The Regional Vice President (RVP), Operations will oversee the overall direction and administration of MTM Health's operational departments associated with all programs and services provided within a specific region, ensuring a high level of service delivery for members and facilitating client relationships and interactions.

Specific areas of responsibility include the oversight of performance applicable to the specific region of our network management, business implementation, customer service center operations, Member services/appeals and grievances, community and Client engagement, project management, P & L responsibility, and quality assurance teams.

This individual will also assume full responsibility for performance management, accountability, and support of training and development for staff within their region.

This role does require travel up to 30%.

What you’ll do:


* Provide strategic leadership and management that reflects MTM's mission, vision, and core values


* Provide leadership that encourages employee productivity and responsiveness to the needs of both internal and external stakeholders


* Work collaboratively with other regional VPs to ensure process alignment and consistency.


* Promote the effective supervision, management, motivation, succession planning, performance management, development, and training of all employees


* Drive both operational and financial results improvement


* Formulate and implement business plans, tactics, and strategies to provide efficient, effective, and compliant operations that not only meet short-term objectives but ensure long-term growth and success


* Develop and implement adequate measures to meet the operational needs of the company to efficiently utilize resources and maintain an effective system of operational processes and measurement of outcome


* Oversee the financial budget and cost containment initiatives


* Increase member/passenger and transportation/medical provider quality satisfaction to support Client retention and growth opportunities


* Work collaboratively with internal and external business partners to successfully acquire and execute profitably on new and existing business opportunities


* Regular meetings with department leadership, peer departments and businesses served  


* Oversee process and procedure development guidelines, including backup plans


* Stay current on all technology and optimal use within the department


* Lead program implementations that are in alignment with strategic and operational plans while ensuring efficient and compliant delivery of all contracts


* Develop and implement a structured performance review process to evaluate balanced metrics and ensure departmental goals are achieved


* Ensure the implementation and compliance of company policies, procedures, and directives in alignment with state and federal regulations


* Use data analyt...