Senior Product Operations Lead

What's interesting about this job

Are you an experienced operator who builds systems and processes so teams can deliver, market and sell better products faster? Strong fits include product, sales, business, or customer success operations, or strategy and project roles where you implemented tools, cleaned up data, and coordinated launches in high-growth SaaS.

If that is the work you want to own at scale, Tricentis has a Senior Product Operations Lead role that might be right for you. 

With the industry's #1 Continuous Testing platform, Tricentis is recognized for reinventing software quality.

Through agile test management and advanced test automation optimized to support 150+ technologies, we provide automated insight into the business risks of your software releases—transforming testing from a roadblock to a catalyst for innovation.

The result is accelerated software delivery speed, improved cost efficiency, and reduced business risk. 

The Senior Product Operations Lead will report to the VP Product Ops & Growth and work with product, engineering, GTM, UX, customer experience, and data teams to build the operating foundation for Product. You'll establish clear, repeatable processes for planning, execution, launches, and reporting that teams actually use.

Your focus is making Product run more consistently and efficiently for a portfolio of test management and automation tools used by some of the largest, most complex organizations in the world. 

What you'll be doing

The Senior Product Operations Lead owns building and running the operating system for Product. 

Responsibilities: 


* Product Planning and Launch Execution - establish cross-product roadmaps with clear milestones and owners, build quarterly planning cadence, coordinate launches from planning to post-launch, and create executive visibility through roadmap reviews and business reviews 



* Tools and Data Cleanup - own the Product tools stack (Jira, Productboard, etc.), get data clean and consistent across products, reduce PM process overhead, and make smart buy/build/replace decisions to ensure tools are useful 



* Cross-functional Coordination and Handoffs - strengthen how Product works with PMO, GTM, Post-Sales, CX, and Finance by aligning teams on priorities, clarifying roles and responsibilities, and streamlining handoffs between functions 



* Customer Feedback Infrastructure - build systems that capture and connect customer feedback to roadmap decisions, set up structured channels across CX, Sales, and Support, establish repeatable beta and early access processes, and track which features drive retention and which gaps cause churn 



* Metrics to Measure and Drive Adoption - define and operationalize metrics to run Product (feature adoption, usage, customer retention, NRR, time to value), work with Product teams and BI team to build dashboards leadership checks regularly, and make progress obvious from the data 

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