IT Apprentice

IT Service Delivery Technician Apprentice - 15 months

Kick‑start your Tech Career With the World’s Best Workplace™ 🌍✨

At DHL, our people are our superpower.

Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.

If you’re excited about technology, love solving problems, and want a career that can take you anywhere…
your journey starts here.

🚀

Location: Heathrow Airport
Department: IT

Hours: 08.30 - 17.00 flexibility required
Grade: P - fixed term contract 

DHL connects 220+ countries with a team of 500,000+ people — and we’re passionate about supporting future talent through an inclusive, diverse workplace.

❤️💛

💛 Why You’ll Love Working With Us

You’ll get amazing benefits while building your future:

🟡 Competitive salary + shift allowance
🟡 Annual bonus (up to 5%)
🟡 Free onsite parking 🅿️
🟡 My DHL Rewards – discounts at 3,000+ retailers 🛍️
🟡 Pension (up to 6% company contribution)
🟡 Share Purchase Plan 📈
🟡 Private medical (after 12 months)
🟡 Enhanced Maternity Pay
🟡 Cycle to Work Scheme 🚴
🟡 CIS Induction Week ✈️
🟡 HealthyMinds – wellbeing support 💬

Key Responsibilities

You’ll be a vital part of our IT team — keeping systems running and supporting the people who keep planes moving.

✈️💻

You will:

Technical and processes:


* Provide specialist 24-hour / 7 days a week UK IT service delivery and support onsite at EMA / LHR and LTN (depending on location of postholder).


* Monitor IT systems to ensure maximum uptime.


* Configuration, deployment and maintenance of hardware and software.


* Provide Microsoft Office, Citrix & AS400, and specialist application support expertise.


* Ensure all tickets are logged, and are resolved within the expected time limit.


* Identify improvement opportunities.      


* Maintain assets as per the ITAM Asset Management process; regularly audit IT assets across the business.                        


* Ensure that the Knowledge Base is constantly updated and distributed across the team, ensuring the benefit and best practice across the function.


* Help ensure that IT security is maintained and that required standards are adhered to.


* Follow DHL standards and guidelines ensuring compliance.         


* Additional tasks and responsibilities as requested by the EMA IT Service Delivery Management.                                                                                                              

Stakeholder management:             


* Maintain a professional, customer service like approach when dealing with stakeholders across the business.

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