Customer Account Manager

Customer Account Manager

$ 29.10/hr.

or $ 60,536/yr.

What You'll Do

As a Customer Account Manager, you will establish a consultative partnership with assigned customers to ensure high levels of retention and expand our suite of products and services; and provide sales support to both metro and core sales team.  You will act as the primary point of contact for high-profile accounts, managing everything from billing questions and troubleshooting to contract renewals and sales proposals, ensuring an exceptional customer experience.

What You'll Bring


* AAS degree in sales, business or related; or equivalent experience


* Minimum 3 years of experience in customer account management, sales, or related preferably in the telecommunication sector


* Experience acting as primary contact with high profile customers ensuring an excellent customer experience


* Experience with developing and executing a customer retention and expansion plan, including contract negotiation


* Demonstrated understanding of excellent customer care concepts


* General understanding or working knowledge with CRM software


* Excellent communication and organization skills


* Ability to work with multiple details to create custom solutions for customers


* Intermediate computer skills with Word, Excel, email


* A valid driver's license and clear driving record

Bonus points if you have:


* Bachelor’s degree in sales, business or related field, or equivalent experience


* 2+ years of telecommunications experience


* Specific understanding of the telecommunications/broadband industry 

Click here to read the job description.

 Your Schedule

Hours for this position are Monday through Friday, 8:00 am to 4:30 pm;

 Your Location

Hybrid-office: This opportunity can be located in various Arvig office locations, preferably New Hope. 

Drug screen

EOE/Disabilities/Vets

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Sales - Inside (NS)