Collections Manager

Ardurra is seeking a Collections Manager to join our team in Miami, FL or Dallas, TX!

Job Summary

The Collections Manager is responsible for building and executing the firm’s recovery and collections strategy for project-based, professional services billing.

This role partners with project managers, project accountants, finance and operations leadership.

Primary Duties and Responsibilities


* Develop, implement, and monitor collections strategies, policies, and procedures aligned with firm goals


* Review aging reports regularly; analyze and prioritize delinquent accounts and lead appropriate collection activities


* Communicate professionally with clients regarding past-due balances, billing questions, and payment plans


* Partner with project managers to resolve billing disputes, contract issues, and client payment delays


* Ensure compliance with contract terms, lien rights, and applicable state and federal regulations


* Escalate collection issues appropriately, including coordination with legal counsel when necessary


* Prepare and present collection metrics, trends, and forecasts to finance leadership


* Train and mentor staff on collections and receivables best practices to increase proficiencies for contracting and communication, consistent with company policy

Required Experience and Qualifications


* Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)


* 5+ years of progressive experience in accounts receivable and collections, preferably within an engineering, architecture, or professional services firm


* Demonstrated experience with project-based billing, retainage, and contract-driven invoicing


* Strong understanding of collections best practices, credit risk, and dispute resolution


* Experience working cross-functionally with project managers and senior leadership


* Proficiency with ERP/accounting systems and advanced Excel skills


* Excellent communication, negotiation, and relationship management skills


* Strong organizational skills with the ability to prioritize competing deadlines

Why Ardurra?

While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers.

We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun.

We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program.

We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance be...