Systems Engineer

About the Role

We are looking for a Systems Engineer who is passionate about understanding why things are slow and how to make them faster.

As part of our newly formed Citrix Customer Experience team, you will work alongside Citrix experts and a driven manager to systematically analyze, troubleshoot, and improve Citrix logon times and application performance for our healthcare clients.

This is a hands-on engineering role with a proactive mandate.

You will not be sitting waiting for tickets to come in — you will be proactively diving into data, dashboards, and traces to find the problems before customers feel them and fixing them in a way that scales across our entire customer base.

Required Qualifications


* 3+ years of hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop) administration and troubleshooting


* 3+ years of Windows Server administration experience, including Group Policy (GPO) creation, management, and troubleshooting in enterprise Active Directory environments


* Understanding of the Citrix logon process and its key phases — including session startup, HDX, authentication, GPO processing, profile loading, and interactive session initialization


* Familiarity with Citrix logon metrics — such as SSCD, SCCD, NRWD, GPVD, PCVD, DMVD — and what they indicate about session performance


* Experience using Citrix Director for session monitoring, troubleshooting, and logon phase analysis


* Ability to read and interpret event logs and identify error patterns relevant to logon performance (e.g., mapped drive failures, GPO processing errors)


* Strong analytical and problem-solving skills, with a methodical approach to troubleshooting and a habit of documenting findings


* Ability to work independently on assigned customers/tasks while contributing actively to team-level goals and knowledge sharing

Preferred Qualifications


* Experience with Power BI or Logic Monitor for performance monitoring and trend analysis


* Familiarity with FSLogix or other profile management solutions (e.g., Citrix Profile Management)


* Working knowledge of Azure cloud environments and Azure Log Analytics


* Experience with Wireshark or other packet capture tools for network-layer troubleshooting


* Exposure to StoreFront configuration and Workspace App architecture


* Understanding of proxy settings, WPAD/auto-proxy detection, and their impact on Citrix session behavior


* Basic scripting skills in PowerShell to automate data collection or analysis tasks


* Experience working with healthcare IT clients or in a managed services environment


* Citrix certification (CCA-V or working toward CCE-V) is a plus

Key Responsibilities

Proactive Performance Monitoring & Analysis


* Monitor Citrix logon performance dashboards (Power BI, Logic Monitor, Citrix Director) daily across your assigned customer portfolio, proactively identifying anom...