Product Delivery Manager

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager in Chase Card Services, you work to enhance and optimize the way products are delivered to customers.

As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job Responsibilities


* Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination


* Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Define and maintain the multi-quarter product roadmap for workforce planning via home grown tools and Anaplan, aligned to business priorities and CoE strategy


* Translate strategic objectives (granularity, cycle time, automation, accuracy) into prioritized epics, features, and measurable outcomes


* Operate and mature the discovery/intake process: triage requests, run discovery workshops, frame problem statements, and quantify impact (e.g., accuracy uplift, hours saved, cycle-time reduction)


* Lead end-to-end delivery of tool enhancements and implementations: solution design, sprint planning, build oversight, testing, UAT, cutover, and hypercare.


* Establish data quality checks, controls, and reconcile-to-source processes; reduce manual touchpoints through automation.


* Develop change plans, stakeholder communications, and training materials; drive adoption through clear roles, RACI, and runbooks.


* Manage and coach junior team members; set goals, provide feedback, and develop skills across analytics, planning, and tools.


* The APO is accountable for an area product backlog and the health of the area product.

You will direct area product workflow through JIRA, prioritize and sequence backlog considering customer needs, audit/controls, data landscape, forecast calendar, etc.

and coordinate release dates

Required qualifications, capabilities and skills


* 5+ years of experience or equivalent expertise in product delivery or a relevant domain area


* Demonstrated ability to execute operational management and change readiness activities


* Strong understanding of delivery and a proven track record of implementing continuous improvement processes


* Experience in product or platform-wide release management, in addition to deployment process...