Manager, Operations

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.

We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.

Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.

Together, we thrive, push our limits, and work as team to help you reach your full potential.

At MTM Transit, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes.

The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements.

The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

Location: 270 W Mitchell Avenue Cincinnati, OH 45232

What you’ll do:


* Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline


* Perform monthly Safety meetings


* Training, retraining and updates to policies, procedures and safety guidelines


* Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements


* Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed


* Perform additional duties as assigned or required


* Monitor performance of direct reports and provide coaching and guidance

What you’ll need:

Experience, Education & Certifications:


* 5+ years of experience in transit management


* Previous management experience in the Para-Transit or livery industries preferred


* Previous experience working with senior citizens or persons with disabilities


* Experience supervising hourly personnel in a passenger transportation environment


* Experience training in a classroom and behind the wheel setting


* Must posses a valid driver's license

Skills:


* Strong problem solving skills


* Ability to understand and adminis...