IT Infrastructure Strategy & Execution Lead

Your Job

This role sits within the IT Infrastructure & Site Services Front Office and is accountable for translating strategic priorities into well-formed, sequenced initiatives and orchestrating cross-initiative dependencies so work moves through the organization as a coherent system.

The role strengthens the connection between strategy, demand intake/portfolio processes, and execution-reducing rework, churn, and reliance on ad-hoc coordination.

What You Will Do


* Initiative shaping & strategy translation: Convert strategic priorities and operational pain points into clearly framed initiatives (problem statement, scope boundaries, options, dependencies, sequencing, success measures) before they enter intake or execution pipelines.


* Cross-initiative orchestration: Monitor flow across Front Office and Enterprise initiatives; identify collisions, dependencies, and tradeoffs; drive alignment on sequencing and handoffs across Critical Few efforts and other commitments.


* Front Office cohesion & feedback loop: Ensure lessons learned feed back into intake standards, planning assumptions, process improvements, and workflow/tool maturity.


* Stakeholder leadership: Partner with Demand & Portfolio, Project Managers, Service Owners, and vendors/partners to clarify ownership, decision points, and outcomes.


* Operating cadence & visibility: Establish and run forums/artifacts that create transparency (initiative pipeline views, dependency maps, milestone checkpoints, risk/issue escalation paths).


* Continuous improvement: Identify opportunities to reduce rework and friction across the Infrastructure operating model; propose and drive pragmatic improvements.

Who You Are (Basic Qualifications)


* Demonstrated ability to translate strategy into executable initiatives (scope, sequencing, dependencies, success measures)


* Demonstrated ability to influence outcomes and coordinate cross-functional teams without direct authority


* Experience creating structure in ambiguous environments (operating cadences, decision forums, clear ownership and escalation paths)


* Excellent written and verbal communication; ability to synthesize complex topics into clear narratives and artifacts for leadership decision-making


* Comfort working with metrics and status/risk reporting to improve predictability and transparency

What Will Put You Ahead


* 5+ years of experience in strategy execution, portfolio/PMO, program management, operations, or a similar role within enterprise technology or infrastructure organizations


* Experience with ServiceNow workflows and/or portfolio tooling and related operating processes (intake, demand shaping, status/risk management)


* Vendor/partner management experience


* Lean/continuous improvement, operating model design, or IT service management (ITIL) exposure


* Working knowledge of financial and accounting principles for making economic-based decisions (Capital vs.

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