Command Center Analyst

Summary Description

Under the general supervision of the on-duty Watch Commander (WC), the Watch Officer (WO) performs the monitoring, response, and communication duties within the operational environment of the 24/7 Headquarters Command Center (HQCC).

WO's responsibilities are to monitor and respond to real-time incidents and emergencies.

Services must be provided in a thorough and timely manner to ensure the safety and well-being of staff and facilities

Essential Duties/Responsibilities


* Monitor incidents and events in real-time for general awareness and issues that could impact staff, operations, and reputation.


* Monitor, operate, program, and control automated access control, IP-based closed-circuit television, fire detection and alarm, land mobile radio, telecommunications, and other public safety systems used to support operational processes according to defined Standard Operating Procedures (SOPs).


* Recognizes crises and initiates coordinates and manages operational response activities to incidents and emergencies using independent judgment and professional training under incident management and SOPs.



* Answer emergency and non-emergency telephone lines, and process and transmit requests for service according to defined SOPs.


* Develop draft reports, alerts, warnings, and notifications for submittal to the Watch Commander.


* Receive, process, and disseminate non-emergency requests for service and resources according to defined SOPs.


* Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.


* Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability



* Support daily operations of the Protective Services Unit (PSU).


* Evaluate, categorize, format, and document all information and actions to ensure accuracy and completeness.


* Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.


* Perform functional checks of systems and applications for preventive maintenance measures, and to mitigate failures, and ensure operational performance, integrity, and availability.


* Support daily operations of the Protective Services Unit (PSU).



* Other duties and responsibilities as assigned

Education Requirements

A graduate-level degree in management, security/emergency management, criminal justice/criminology, security policy studies, or a related field is required.

Work Experience


* Must have one (1) + years experience in a related field preferred


* Significant exposure to risk analysis and incident management

Skills


* Technical aptitude to effectively monitor and operate security, fire, and telecommunications systems within an operations center environment


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